Privacy Policy
Privacy Policy
Urbani Truffles USA, Corp., (the "Company", "we", "us", or "our"), is committed to safeguarding your privacy. This Privacy Policy describes how Urbani collects and processes your personal information through our websites, devices, products, services, online and physical stores, and applications that reference this Privacy Policy. The Company reserves the right to update or change this Privacy Policy at any time and will post updates to the Privacy Policy on our website. By using our website, you unconditionally acknowledge, understand and accept the terms set forth in this Privacy Policy. Your continued use of the website after any updates or changes thereto constitutes your agreement to such updates or changes to the Privacy Policy.
Your privacy is extremely important to us. We do not sell, license, sub-license, rent, or transfer your personal or non-personal information to third parties, except when the Company is compelled by law to cooperate with governmental authorities, such as to respond to subpoenas or other legitimate inquiries, to detect or deter improper or fraudulent use of our website, and except as otherwise provided herein.
Personal Information:
Urbani is committed to respecting the privacy and proper protection and use of all personal information that you may wish to share with us. Visitors to our website may choose to volunteer this type of information when they visit certain web pages on our website, such as placing an order, submitting an email through the website, subscribing to our newsletters, registering on the website, participating in surveys and promotions, or otherwise volunteering information by phone, mail, e-mail, or fax. The Company may store and use the personal information you submit to us in order to follow up on requests by you and or processing of orders placed by you, as well as for information for research, marketing, and advertising purposes (including information about our products and services that we think you will be interested in), customer support, website customization, content improvement, and statistical analysis.
It is solely your choice whether you wish to provide this information. However, if you opt out (as provided for below) and wish not to provide certain information, we may not be able to fulfill a service, process an order or transmit certain content on our internet website to you.
Non-Personal Information and Use of Cookies:
Our servers automatically collect non-personal information, such as the type of operating system or web browser used by each of our visitors. We also use "cookies" to remember you when you return to the website, as well as to identify the pages you click on during your visit to our website and the name of the website you visited immediately before clicking to our website. A "cookie" is a small data file stored by your web browser on your computer’s hard drive. Cookies cannot be used to run programs or deliver viruses to your computer. It allows us to recognize your computer (but not specifically who is using it) upon entering our website by associating the identification numbers in the cookie with other customer information you have provided us, which is stored on our secured server. You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then please be aware of the fact that this may disable some of the functionality on our website. With this information, we gain insight into how visitors find us on the Internet, and how we can better serve our customers. We also use this information to provide an enhanced online experience, and improve content, banners, and promotions that you and other users will see on our website. Almost always, this information is used in the aggregate in a manner that does not reveal your identity.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
- nkzk_b2b_language (6 ore) - Cookie tecnico per gestione multilingua
- nkzk_b2b_session (6 ore) - Cookie tecnico per sessione anonima o con utente
- nkzk_b2b_checked (6 ore) - Ricevuto solo in seguito al login. Serve per memorizzate la corretta esecuzione di alcuni check post-login.
How you can request, change or delete your personal information:
You have every right to change or delete your personal information at any time. In order to change your personal information, you can access your profile in the My Profile section of the website. In order to close your account, please email us at help@urbani.com. Closing your account will mark your account as deleted, unless you request specifically to delete your account from our database.
Disclosure to Third Party Service Providers Working For Us:
Information about our customers is an important part of our business, and we are not in the business of selling our customers' personal information to others. We may share customers' information with our own service vendors who help us provide services for you, which we reserve the right to change at any time without notice. It is our practice to limit the use of your personal and non-personal information strictly to that information which is necessary for providing the immediate service to you.
Security of Your Personal Information:
We take very seriously our responsibility to maintain the security of your personal information and hence, are committed to prevent unauthorized or unnecessary access to your personal information. We work to protect the security of your personal information during transmission by using encryption protocols and software. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. Our security procedures mean that we may ask to verify your identity before we disclose personal information to you. Our devices offer security features to protect them against unauthorized access and loss of data. It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password for your Urbani account that is not used for other online accounts. Be sure to sign off when finished using a shared computer.
Privacy at Other Websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Opt Out:
If you prefer for us not to send you, or wish to "opt-out" or unsubscribe from receiving material or information we think may be of interest to you, such as newsletters, product information, product samples, and promotional mailings/emails, please notify us at the mailing address listed below or email us at: help@urbani.com, and clearly indicate your intention to "opt-out" from receiving such material or information, and the Company will honor such "opt-out" request as promptly as it reasonably can.
Contact Us:
This website and its contents are owned and operated by the Company. If you have any questions about our Privacy Policy, please contact us at:
Urbani Truffles USA, Corp.
Attn: Customer Service
10 West End Ave
New York, NY 10023
U.S.A.
Phone: (212) 247-8800 - Call between 9am to 5pm EST
Email: help@urbani.com